dit weblog gaat over customer interaction, oftewel alles wat met klantcontact te maken heeft via kanalen als website, selfservice, e-mail, telefoon, chat, etc. waarbij contactcenters een centrale plaats innemen.

dinsdag, december 06, 2005

Corporate e-mail is not all business

As a result of spam and personal messages, over half of what fills corporate e-mail boxes has nothing to do with work. A new study, "Corporate Email User Habits," from Mirapoint and Radicati Group found that 23% of all messages in corporate e-mailboxes are personal — in other words, non-work related — in nature. Read the full message here on www.emarketer.com.